HOW DO I MAKE A RETURN?

We hope you love your RA products, but if there is any issue, we are happy to assist! To make a return, simply contact us at INFO@RAREATLANTIC.COM and we would be happy to send through a return label. Once your item is back with us, we will process a refund for your return! 

CAN I EXCHANGE?

If you would like to make an exchange for a product that it purchased, please contact our team. We will send through a label to collect the unwanted item, and send out the new item promptly!

WHERE ARE YOU LOCATED?

We are headquartered in Miami, Florida! Say 'hello' if you are in town!

MY BAG SMELLS LIKE CAMPFIRE! WHY?

Our handwoven Balinese basket bags go through a special 48-hour baking process, which gives them their gorgeous deep brown color. Sometimes fresher batches retain a little bit of this 'baked' scent. The smell will often fade quickly, however, if you are unhappy we will be happy to assist with a return or exchange. Contact us at info@rareatlantic.com for help!

CANCELLATIONS BEFORE DISPATCH

RARE ATLANTIC grants its customers the opportunity to cancel their order before shipping. Conversely, once validated, an order can no longer be modified. The customer has to notify RARE ATLANTIC at info@rareatlantic.com as quickly as possible after validation of the order. If the order has not yet been dispatched RARE ATLANTIC will register the cancellation of the order. If, upon notification by the customer, the goods already have been dispatched, our returns policy applies.

RETURNS AND EXCHANGES 

We hope you will be satisfied with the goods purchased on our website. However, our customers are entitled, except for personalized products, to cancel their order and return the products after giving a formal written notice of return within 14 days following the delivery date of the goods. When no notice is received, RARE ATLANTIC will consider your acceptance of goods as final. In all cases, exchanges, returns or refunds must be requested from and granted by the RARE ALTLANTIC customer service at INFO@RAREATLANTIC.COM before sending us back any goods.
All return shipping costs inherent on returning the products will be covered by RARE ATLANTIC. Please do not forget to inform the transportation carrier that the goods you are sending back are a return. 
We accept returns of our products only if the item is still in its original condition.


RARE ATLANTIC has no control on import taxes and duties. Please also note clearly the country in which you are based, as we charge to re-deliver an item that has been incorrectly addressed. 


RARE ALTANTIC reserves the right to claim a compensation for possible damage occurring to returned products.

RETURNING THE PRODUCTS

Products should be returned within 14 days of receiving the item. You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship securely. Feel free to re-use the packaging you have received it in, but make sure to remove all the barcodes from the postal box to avoid any confusion in delivery. Please take care that the goods are adequately protected in transit.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at your expense) and/or refused a refund.

USE OF THIS WEBSITE

By the use and navigation of this website and/or placing an order on the website you (hereinafter also referred to as the ‘customer’, the ‘purchaser’, the ‘user’) agree to be bound by our Terms and Conditions (hereinafter referred to as ‘TAC’) which include our Privacy Policy.

We do occasionally update or modify the TAC so please refer back to them in the future. Your continued use of the website signifies your acceptance to agree with the latest TAC posted herein. 
The use of the Rare Atlantic website – including making purchases – can be carried out by our customers exclusively for their personal purposes and can in no way be connected to any business, trade or other commercial or professional activity unless contacting our team regarding wholesale orders or wholesale partnerships.

OUR ADDRESS

This website is owned and operated by RARE ATLANTIC LLC (hereinafter referred to as ‘RARE ATLANTIC or ‘we’ or ‘us’). RARE ATLANTIC is registered in Florida, United States. If you want to ask us anything about these TAC, please send us an email at info@rareatlantic.com

LIMITATION OF LIABILITY

RARE ATLANTIC shall under no circumstances be held liable for any actual, indirect, direct, incidental or any other damage or loss, whatever its nature, arising out of or in connection with the use of the RARE ATLANTIC website and its content. RARE ATLANTIC is released from its obligation to deliver in the event of a case of force majeure. RARE ATLANTIC disclaims all responsibility for incorrect or inappropriate use of its products (hereinafter also referred to as ‘products’, ‘items’, ‘goods’, ‘purchase(s)’) ordered by customers.

INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT

All of the following information (including but not limited to: works, designs, images, pictures, products, videos, music, sounds, drawings, text, dialogues, logos, names) from this website is the property of Honest by and/or collaborating third parties and is strictly forbidden to copy or redistribute, wholly or in part, in any form whatsoever, without the prior written consent of RARE ATLANTIC. All such content and related intellectual property rights are protected by national intellectual property laws and other laws as well as international treaty provisions. Any unauthorized distribution will be penalized to the highest extent under US law.

All of the visual and sound elements of the website (including but not limited to: the underlying technology used, menus, graphics, web pages, colors, tools, layouts, design of the website) are protected by copyright, patents or trademarks. They are the sole property of RARE ATLANTIC, unless otherwise stated.

DOMAIN NAME AND TRADEMARK

RARE ATLANTIC is the exclusive owner of the logo and registered trademark ‘RARE ATLANTIC’ (TRADEMARK PENDING) and all products to which it pertains. It is not permitted to use our trademark or logo without prior written consent of RARE ATLANTIC.

LINKS TO AND FROM THIS WEBSITE AND THIRD PARTY WEBSITES

Any person who owns a website and wishes to create a direct hyperlink from it to our website must ask RARE ATLANTIC for authorization to do so. Such authorization granted by RARE ATLANTIC shall in no manner constitute an implicit affiliation agreement, and shall in no way be granted on a permanent basis. RARE ATLANTIC is entitled to object to certain links to its website. The link must immediately be removed on request by RARE ATLANTIC. In any event, all hypertext links to the RARE ATLANTIC website that use techniques such as ‘framing’, ‘deep-linking’ or ‘in-line linking’ are strictly forbidden.

The RARE ATLANTIC website may contain hypertext links or direct in other ways to other websites or web pages administered by third parties. RARE ATLANTIC does not monitor nor has a right of supervision over the features and contents of these third party websites. The fact that Honest by proposes links does not, under any circumstances, imply any implicit approval of the content of these websites or pages. Nor does RARE ATLANTIC provide any guarantees about their products and services sold.

CONTENT

Although RARE ATLANTIC has a strict policy on the accuracy of the information provided to its customers, errors may occur. RARE ATLANTIC cannot be held liable for the integrity, reliability, appropriateness, completeness or accuracy of the information. RARE ATLANTIC therefore reserves the right to waive liability to any damages incurred from inaccurate information displayed on this website. RARE ATLANTIC reserves the right to amend the information on the website at any time. 

RARE ATLANTIC has made all possible efforts to prevent the publication on its website of content describing situations of physical or psychological violence or which might be considered, according to our users, to violate civil beliefs or human rights and dignity. RARE ATLANTIC does not warrant that the content of our website is appropriate and/or lawful in other countries outside the United States. However, in the event that such content is considered to be unlawful or illegal in some of these countries, please know that your use of the services provided by RARE ATLANTIC will be your exclusive and personal responsibility. 

Opinions expressed on the website are personal opinions of the authors and do not reflect the opinion or position of RARE ATLANTIC. By posting on the website, you agree to be solely responsible for the content of information that you contribute. You also grant RARE ATLANTIC a right to use any content that you publish on the website for its own purposes, including re-publishing it in any form or media. It is not implied that you will be financially or otherwise reimbursed for your opinion. Information published on the RARE ATLANTIC website is publicly available therefore you should refrain from posting information that you consider confidential or of sensitive nature. Comments published on the website are moderated and may take up to 3 working days before they actually appear on the site. RARE ATLANTIC reserves the right at its sole discretion not to publish or to remove any comment that is believed to be unlawful, pornographic, racist, defamatory, that incites hatred or violence, that is detrimental to people, organizations, religions or trademarks, patents and copyrighted material and/or content, that is promoting and/or advertising other businesses and that contains personal data. Honest by will not be liable for third parties’ posts.

COOKIES

We use ‘cookies’ and we obtain certain types of information when your web browser accesses our website. Our website uses cookies to keep track of how often you visit the Honest by website, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Cookies must be allowed in your browser for you to use the features of our website. All information stored in cookies is for the sole use of RARE ATLANTIC, the information is encrypted and will not be shared with any third party. Cookies allow you to take full advantage of some of our website’s most useful features and we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

PRIVACY POLICY

RARE ATLANTIC is the sole owner of the information collected on this website. We will not share, sell, or rent this information to others in ways different from what is disclosed in this statement. Your privacy is of the highest importance to us, and we will never release your personal details to any outside company for mailing or marketing purposes. Please read our detailed Privacy Policy.

GOVERNING LAW

These TAC together with all our policies and procedures, as also the relations between customers and RARE ATLANTIC, are governed by United States law. Any dispute for which an amicable settlement cannot be found shall be referred to the competent courts of law.

Any change in the legislation or regulations or a court ruling that invalidates one or more of the clauses of the present TAC, cannot affect the validity of the present TAC. Such a change or ruling cannot on any account allow customers to disregard the present TAC. The applicable TAC are those in force at the time of the recording of the customer’s order.

Any requirements that are not explicitly dealt with herein shall be considered to be governed by normal practice in the in-home shopping sector for companies whose headquarters are located in Belgium.
The present TAC apply to all purchases made on the website as long as the www.rareatlantic.com site is online.

Disclaimer; Risk of Loss

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE ERROR FREE OR UNINTERRUPTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY. ALL PRODUCTS ARE SOLD AS IS.